Call the Ministry
Complaints regarding Trent Valley Lodge can also be made directly to the Long-Term Care Family Support Action Line:
Hours of operation: 8:30 a.m. – 7:00 p.m. 7 days a week
The person who answers the call will:
- Take down the complainant’s information
- Ask some questions
- Give the information to an inspector for follow-up
The complainant will hear back with two business days.
Write to the Ministry
Send a written letter, by mail, to:
Long-Term Care Inspections Branch
Long-Term Care Operations Division
119 King St. W. 11th Floor
Hamiltion, ON L8P 4Y7
The complainant will receive a reply letting them know that the ministry has received the complaint. The complaint will be forwarded to an inspector who will look into the matter.