Complaints

TVL

We welcome the opportunity to address any issue you may have by speaking directly with the Administration staff, calling us or by contacting us here using our contact form.

Call the Ministry

Complaints regarding Trent Valley Lodge can also be made directly to the Long-Term Care Family Support Action Line:
Toll-free 1-866-434-0144

Hours of operation: 8:30 a.m. – 7:00 p.m. 7 days a week

The person who answers the call will:

• Take down the complainant’s information
• Ask some questions
• Give the information to an inspector for follow-up

The complainant will hear back with two business days.

Write to the Ministry

Send a written letter, by mail, to:

Director
Long-Term Care Inspections Branch
Long-Term Care Operations Division
119 King St. W. 11th Floor
Hamiltion, ON L8P 4Y7

The complainant will receive a reply letting them know that the ministry has received the complaint. The complaint will be forwarded to an inspector who will look into the matter.